The Indigenous Follow-up Housing Support Case Manager provides longer-term, in-home support to Indigenous individuals and families who have secured housing and require ongoing assistance to maintain stability. The role focuses on strengthening tenancy, wellness, independence, community connection, and long-term housing outcomes.

Reporting to the Coordinator of Indigenous Housing, the Case Manager carries a caseload of approximately 12-15 participants and provides consistent weekly support in participants’ homes or other appropriate community settings. Support is culturally grounded, trauma-informed, person‑centred, and aligned with First Light and EHSJ requirements.

Who You Are & What You Carry

You believe housing is a human right and understand the systemic barriers Indigenous people may experience when accessing and maintaining housing. You approach participants with respect, compassion, consistency, and accountability while maintaining clear professional boundaries.

- Rooted in or committed to Indigenous values, cultural safety, and community well‑being

- Compassionate, dependable, and able to remain grounded in complex situations
- A relationship‑builder who communicates respectfully and works collaboratively

- Organized and able to manage caseloads, documentation, appointments, and follow‑up

- Committed to strengths‑based, harm‑reduction, trauma‑informed, and person‑centred approaches

What You’ll Do

EHSJ and Coordinated Access Requirements

- Accept participant matches assigned through Coordinated Access to Homes and follow all applicable matching and consent processes

- Contact each newly matched participant within 48 hours of receiving the match and document all contact attempts and outcomes

- Complete at least one in‑person or in‑home visit with each active participant every week, based on the participant’s needs and stage of support

- Maintain timely, accurate, respectful, and confidential participant records in HIFIS and any required First Light systems

- Complete required assessments, service plans, case notes, referrals, housing outcomes, follow‑up records, and funder reporting information

- Participate in Coordinated Access to Homes meetings, case conferencing, training, professional development, and other EHSJ‑required activities

- Work with the Coordinator of Indigenous Housing and team members to ensure appropriate caseload coverage during vacation, illness, vacancies, and other staff absences

- Communicate emerging participant needs, safety concerns, service pressures, and program risks to the Coordinator of Indigenous Housing

Follow‑up Housing Support Responsibilities

- Provide longer‑term, in‑home case management focused on maintaining housing stability and preventing a return to homelessness

- Maintain an active caseload of approximately 12-15 participants assigned through Coordinated Access to Homes

- Complete weekly in‑home or in‑person visits and adjust the level of support in consultation with the participant and Coordinator

- Develop and regularly review individualized housing‑stability plans addressing tenancy,



wellness, income, safety, daily living, and community connection

- Support participants with rent payments, budgeting, landlord communication, home‑care routines, appointments, and tenancy responsibilities

- Identify early risks to housing stability and coordinate timely responses to arrears, complaints, conflict, property concerns, or possible eviction

- Provide landlord mediation and advocacy while promoting participant choice, independence, rights, and responsibilities

- Plan transitions or case closure collaboratively when ongoing intensive support is no longer required, documenting outcomes in HIFIS

Culturally Grounded and Holistic Support

- Provide culturally safe, trauma‑informed, strengths‑based, and responsive support that honours participant choice and self‑determination

- Recognize the impacts of colonization, intergenerational trauma, systemic discrimination, poverty, and displacement on housing experiences

- Connect participants with First Light programs, cultural supports, Elders, Knowledge Keepers, and external services when requested and appropriate

- Provide warm referrals to health, mental‑health, substance‑use, legal, income, employment, family, and community supports

- Maintain confidentiality, informed consent, professional boundaries, and the dignity of every participant

Partnerships and Coordinated Care

- Work collaboratively with First Light programs, EHSJ, Coordinated Access to Homes, and community service providers

- Build respectful working relationships with landlords, housing providers, government departments, and community organizations

- Participate in case conferences and coordinated planning while sharing information in accordance with consent and privacy requirements

- Represent First Light professionally and contribute to positive relationships across the housing and homelessness sector

Team and Organizational Responsibilities

- Participate actively in supervision, team meetings, case reviews, training, reflective practice, and professional development

- Contribute to a supportive team culture grounded in respect, collaboration, accountability, and community

- Follow First Light policies, health and safety practices, privacy requirements, qualified standards, and EHSJ program expectations

- Respond appropriately to urgent situations and complete required incident documentation and follow‑up

- Perform other related duties within the scope of the position as assigned

Skills, Experience & Requirements

We recognize that knowledge and strength come through many pathways, including lived and living experience, cultural teachings, community care, professional experience, and formal education.

To be eligible for this role,



you must have:

- A diploma or degree in Social Work, Child and Youth Care, Indigenous Studies, Community Development, Human Services, or a related field; an equivalent combination of education and relevant experience will be considered

- At least two years of relevant experience providing one‑on‑one, family, housing, homelessness, outreach, or community‑based support

- Understanding of Indigenous cultures, histories, and contemporary realities, with a commitment to cultural safety and Indigenous‑led services

- Knowledge of homelessness, housing insecurity, tenancy challenges, and systemic barriers affecting Indigenous people

- Strong communication, relationship‑building, advocacy, case‑management, problem‑solving, and conflict‑resolution skills

- Ability to work independently, collaborate effectively, manage competing priorities, and respond calmly to complex situations

- Robust documentation and digital‑literacy skills, including the ability to maintain accurate and confidential electronic records
- A valid driver’s licence, access to a reliable vehicle, and a satisfactory driver’s abstract
- A satisfactory Record of Conduct and Vulnerable Sector Check, which may be obtained during the hiring process

Assets

- Experience using HIFIS or a comparable case‑management database

- Knowledge of Coordinated Access to Homes and local housing, income‑support, and community‑service systems

- Experience supporting people affected by trauma, mental‑health concerns, substance use, family violence, or other complex barriers

- Training in First Aid and CPR, ASIST, Mental Health First Aid, TCI, harm reduction, trauma‑informed practice, or related areas

- Experience working within an Indigenous organization or community‑based setting

Working Conditions

- Work is completed in office, community, housing, and outreach settings, including regular visits in participants’ homes

- Local travel is required for home visits, appointments, housing viewings, meetings, and community visits

- Some flexibility in working hours may be required based on participant, program, and caseload‑coverage needs
- The role involves regular exposure to complex and emotionally demanding situations and requires sound judgment, boundaries, and self‑awareness

Preference will be given to qualified Indigenous residents of Newfoundland and Labrador.

First Light celebrates diversity and is committed to creating an inclusive and supportive environment for all members of our team. We welcome applications from all qualified candidates regardless of Indigenous identity or status, lived experience, national or other origin, gender identity or expression, sexual orientation, religion, age, or other characteristics.

We strongly encourage applications from individuals who carry lived experience expertise, acknowledging the value and alignment with First Light’s organizational goals. We’re committed to supporting candidates throughout the application process by accommodating any disability‑related requests.

📌 Indigenous Follow-up Housing Support Case Manager (St. John's)
🏢 firstlightnl
📍 St. John's