The Indigenous Follow-up Housing Support Case Manager provides longer-term, in-home support to Indigenous individuals and families who have secured housing and require ongoing assistance to maintain stability. The role focuses on strengthening tenancy, wellness, independence, community connection, and long-term housing outcomes.

Reporting to the Coordinator of Indigenous Housing, the Case Manager carries a caseload of approximately 12-15 participants and provides consistent weekly support in participants’ homes or other appropriate community settings. Support is culturally grounded, trauma-informed, person‑centred, and aligned with First Light and EHSJ requirements.

Who You Are & What You Carry

You believe housing is a human right and understand the systemic barriers Indigenous people may experience when accessing and maintaining housing. You approach participants with respect, compassion, consistency, and accountability while maintaining clear professional boundaries.

Rooted in or committed to Indigenous values, cultural safety, and community well‑being

Compassionate, dependable, and able to remain grounded in complex situations A relationship‑builder who communicates respectfully and works collaboratively

Organized and able to manage caseloads, documentation, appointments, and follow‑up

Committed to strengths‑based, harm‑reduction, trauma‑informed, and person‑centred approaches

What You’ll Do

EHSJ and Coordinated Access Requirements

Accept participant matches assigned through Coordinated Access to Homes and follow all applicable matching and consent processes

Contact each newly matched participant within 48 hours of receiving the match and document all contact attempts and outcomes

Complete at least one in‑person or in‑home visit with each active participant every week, based on the participant’s needs and stage of support

Maintain timely, accurate, respectful, and confidential participant records in HIFIS and any required First Light systems

Complete required assessments, service plans, case notes, referrals, housing outcomes, follow‑up records, and funder reporting information

Participate in Coordinated Access to Homes meetings, case conferencing, training, professional development, and other EHSJ‑required activities

Work with the Coordinator of Indigenous Housing and team members to ensure appropriate caseload coverage during vacation, illness, vacancies, and other staff absences

Communicate emerging participant needs, safety concerns, service pressures, and program risks to the Coordinator of Indigenous Housing

Follow‑up Housing Support Responsibilities

Provide longer‑term, in‑home case management focused on maintaining housing stability and preventing a return to homelessness

Maintain an active caseload of approximately 12-15 participants assigned through Coordinated Access to Homes

Complete weekly in‑home or in‑person visits and adjust the level of support in consultation with the participant and Coordinator

Develop and regularly review individualized housing‑stability plans addressing tenancy,



wellness, income, safety, daily living, and community connection

Support participants with rent payments, budgeting, landlord communication, home‑care routines, appointments, and tenancy responsibilities

Identify early risks to housing stability and coordinate timely responses to arrears, complaints, conflict, property concerns, or possible eviction

Provide landlord mediation and advocacy while promoting participant choice, independence, rights, and responsibilities

Plan transitions or case closure collaboratively when ongoing intensive support is no longer required, documenting outcomes in HIFIS

Culturally Grounded and Holistic Support

Provide culturally safe, trauma‑informed, strengths‑based, and responsive support that honours participant choice and self‑determination

Recognize the impacts of colonization, intergenerational trauma, systemic discrimination, poverty, and displacement on housing experiences

Connect participants with First Light programs, cultural supports, Elders, Knowledge Keepers, and external services when requested and appropriate

Provide warm referrals to health, mental‑health, substance‑use, legal, income, employment, family, and community supports

Maintain confidentiality, informed consent, professional boundaries, and the dignity of every participant

Partnerships and Coordinated Care

Work collaboratively with First Light programs, EHSJ, Coordinated Access to Homes, and community service providers

Build respectful working relationships with landlords, housing providers, government departments, and community organizations

Participate in case conferences and coordinated planning while sharing information in accordance with consent and privacy requirements

Represent First Light professionally and contribute to positive relationships across the housing and homelessness sector

Team and Organizational Responsibilities

Participate actively in supervision, team meetings, case reviews, training, reflective practice, and professional development

Contribute to a supportive team culture grounded in respect, collaboration, accountability, and community

Follow First Light policies, health and safety practices, privacy requirements, professional standards, and EHSJ program expectations

Respond appropriately to urgent situations and complete required incident documentation and follow‑up

Perform other related duties within the scope of the position as assigned

Skills, Experience & Requirements

We recognize that knowledge and strength come through many pathways, including lived and living experience, cultural teachings, community care, professional experience, and formal education.

To be eligible for this role,



you must have:

A diploma or degree in Social Work, Child and Youth Care, Indigenous Studies, Community Development, Human Services, or a related field; an equivalent combination of education and relevant experience will be considered

At least two years of relevant experience providing one‑on‑one, family, housing, homelessness, outreach, or community‑based support

Understanding of Indigenous cultures, histories, and contemporary realities, with a commitment to cultural safety and Indigenous‑led services

Knowledge of homelessness, housing insecurity, tenancy challenges, and systemic barriers affecting Indigenous people

Strong communication, relationship‑building, advocacy, case‑management, problem‑solving, and conflict‑resolution skills

Ability to work independently, collaborate effectively, manage competing priorities, and respond calmly to complex situations

Solid documentation and digital‑literacy skills, including the ability to maintain accurate and confidential electronic records A valid driver’s licence, access to a reliable vehicle, and a satisfactory driver’s abstract A satisfactory Record of Conduct and Vulnerable Sector Check, which may be obtained during the hiring process

Assets

Experience using HIFIS or a comparable case‑management database

Knowledge of Coordinated Access to Homes and local housing, income‑support, and community‑service systems

Experience supporting people affected by trauma, mental‑health concerns, substance use, family violence, or other complex barriers

Training in First Aid and CPR, ASIST, Mental Health First Aid, TCI, harm reduction, trauma‑informed practice, or related areas

Experience working within an Indigenous organization or community‑based setting

Working Conditions

Work is completed in office, community, housing, and outreach settings, including regular visits in participants’ homes

Local travel is required for home visits, appointments, housing viewings, meetings, and community visits

Some flexibility in working hours may be required based on participant, program, and caseload‑coverage needs The role involves regular exposure to complex and emotionally demanding situations and requires sound judgment, boundaries, and self‑awareness

Preference will be given to qualified Indigenous residents of Newfoundland and Labrador.

First Light celebrates diversity and is committed to creating an inclusive and supportive environment for all members of our team. We welcome applications from all qualified candidates regardless of Indigenous identity or status, lived experience, national or other origin, gender identity or expression, sexual orientation, religion, age, or other characteristics.

We strongly encourage applications from individuals who carry lived experience expertise, acknowledging the value and alignment with First Light’s organizational goals. We’re committed to supporting candidates throughout the application process by accommodating any disability‑related requests.

📌 Indigenous Follow-up Housing Support Case Manager (Winnipeg)
🏢 firstlightnl
📍 Winnipeg