Intermediate Property and Liability Adjustor

North Blenheim Mutual is a policyholder owned Company, situated between Kitchener and Woodstock, located in Bright, Ontario. Part of the strong Ontario Mutual network of companies, providing Home, Farm, Commercial & Automobile Insurance to Policy Holders in Ontario for over 165 years. We are a growing company with deep roots in our community.

Currently, we are looking for a highly motivated, service-oriented professional to fill the vacancy as a result of a retiring employee for the existing position of Intermediate Property and Liability Adjuster. Reporting to the Manager of Claims, as a vital member of the agile Claims Team, this position will be responsible for assessing and settling assigned claims in a fair and efficient manner.

Position Overview and Key Responsibilities

Provide professional, empathetic customer service to policyholders throughout the claims process

Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to policyholders

Manage a caseload of moderate complexity property, Liability and small Commercial/Farm claims from first notice of loss through to resolution

Negotiate with claimants, lawyers, and other insurers in order resolve claims at the best possible result for our policyholders. Manage claims in litigation, mediation, or arbitration. Provide instruction to assigned counsel

Occasionally participate at private mediation, court proceedings and other dispute resolution as required

Conduct thorough investigations, including interviews, scene reviews, and document analysis

Identify and escape subrogation opportunities

Document claim files thoroughly and accurately,



including statements, photos, reports, and correspondence

Establish and maintain appropriate reserves in accordance with company guidelines and assigned authority levels

Negotiate fair and timely settlements with policyholders, vendors, and third parties

Issue claim payments in accordance with company procedures and approval requirements

Coordinate with repair facilities, contractors, and service providers

Reinsurance documentation and recovery

Perform other duties as assigned

Professional Development

Attend educational sessions, training programs, and industry events

Stay current with emerging risks, claims trends, and best practices

Attend required training and maintain progress toward CIP designation

Demonstrate continuous learning and contribute to process improvements

Core Competencies

Engagement & Collaboration

Integrity & Accountability

Customer Centricity

Viability & Continuous Learning

Professionalism & Respect

Quality & Accuracy of Work

Time Management & Organization

Technical Proficiency: Uses claims systems and Microsoft Office effectively

Education and Experience

University degree or college diploma in business, insurance, or a related field

Completion of, or active progress toward, the CIP designation





Minimum 5-7 years of experience both personal lines and some commercial/Farm claims

Strong knowledge of policy interpretation across product lines.

Strong computer skills, including Microsoft Office

Valid driver’s license and reliable vehicle

Strong organizational skills with the ability to prioritize effectively

Ability to maintain confidentiality

What We Offer

Salary range of $60,000 to $85,000 depending on experience

35-hour work week

Comprehensive pension plan, and employer-paid Group Healthcare Benefits plan, o An Additional Health Care Spending Account is also included.

People-oriented work environment

Ability to work from home. High-speed internet with reliable connectivity and a home office would be required

Foster and provide a workplace that is collaborative in learning

We invest in your education through workplace sponsored CIP courses and other insurance programs that facilitate growth.

We are committed to a selection process and work environment that is inclusive and barrier free. The company will work with the applicant to arrange reasonable and appropriate accommodation for the selection process which will enable the applicant to be assessed in a fair and equitable manner.

North Blenheim

Mutual welcomes applications from people with disabilities.

We believe in human-centred hiring.

North Blenheim Mutual Insurance

Company does not use artificial intelligence to screen or evaluate candidates — your application will be reviewed by a real person on our team.

Compensation is 60,000 to 85,000 based on experience

We thank all applicants, however only those selected for an interview will be contacted.

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