About The Role

As an Intermediate Systems Support Analyst, you will play a key role in ensuring the stability, availability, and performance of production applications within a large-scale, complex enterprise environment. You will coordinate support activities, manage incidents, and facilitate communication between technical teams and business stakeholders. This role is essential to maintaining service level agreements (SLAs) and minimizing disruptions to business operations.

Key Responsibilities

Coordinate and manage the resolution of production incidents, ensuring timely communication and escalation

Monitor application performance and proactively identify potential issues

Facilitate communication between development, infrastructure, and business teams during incidents and planned maintenance

Manage incident tickets and ensure accurate documentation of issues and resolutions

Track and report on key performance indicators (KPIs) related to application availability and performance

Participate in root cause analysis (RCA) to identify and prevent recurring issues

Coordinate application deployments and releases, ensuring minimal impact to production environments

Maintain and improve support processes and procedures

Act as a point of contact for production support-related inquiries

Requirements





Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum 5 years of experience in application or production support for large, complex systems

Strong coordination and communication skills with the ability to work across multiple teams

Familiarity with ITIL framework and incident management processes

Ability to work effectively under pressure and prioritize tasks in a fast-paced environment

Solid understanding of application architectures and infrastructure components

Experience with monitoring and alerting tools (e.g., Splunk, Dynatrace, AppDynamics)

Experience with BPM (Business Process Management) platforms is a robust asset

Preferred Skills

Experience supporting customer lifecycle management platforms

Exposure to enterprise environments involving DevOps, database administration, and release management

Strong analytical and problem-solving skills

Ability to contribute to continuous improvement initiatives

Benefits

Work hours are Monday - Friday, typical 40-hour weeks, onsite up to 5 days a week

Location: Toronto, ON

Type of job: Temporary Contractor

Date candidate required: Immediate

Length of Contract: 12 months with the possibility of extension

📌 Intermediate Systems Support Analyst (Winnipeg)
🏢 TV2 Consulting
📍 Winnipeg