Excel as an Operations Leader with IntouchCX, focusing on managing key performance areas and driving team growth. This crucial role blends strategy with hands-on operational management.

IntouchCX seeks an Operations Manager capable of guiding operational activities while reinforcing strategic efficiency. Candidates should possess over 5 years of contact center expertise, particularly in leading teams and analyzing operational performance. Your ability to engage employees and manage escalated issues will be critical for this position.

Key Responsibilities: • Ensure effective training and development of team members • Oversee daily operations and staffing requirements • Utilize analytics to identify production trends • Foster team motivation through coaching initiatives • Collaborate with internal departments for issue resolution

Requirements: • Minimum 5 years in the contact center sector • 3 years in an Operations Management setting • Strong communication and leadership qualities • Proficient in spreadsheets and reporting tools • Ability to work independently in a dynamic setting

Shape operational success and employee engagement as an Operations Leader at IntouchCX.

📌 IntouchCX Operations Leadership Role (Winnipeg)
🏢 Intouchcx
📍 Winnipeg