Job title: Jr.

Logistics

Coordinator - Inbound (Internal Only)

Department: Logistics

Terms of employment: Core, Full-Time, Hourly

Reports to: Tsering Paldon, Logistics Lead

Rate: $24.68/hourly

Location: Hybrid (minimum of 2 days/week onsite)70 The East Mall, Etobicoke, ON

Apply by: 12:00 PM EST on Friday, September 18, 2026

Availability: Full-Time with the ability to work mornings, evenings, and occasional weekends and holidays.

Lush Global supports more than 250 retail stores in Canada and the USA, a mail-order business based in Vancouver, and manufacturing centers in both Vancouver and Toronto. Lush is known worldwide for its unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities, as well as giving back to organizations that can make a difference through our Charity Pot Program.

Reporting to the Freight Manager, the Logistics Coordinator is responsible for effectively transportingmaterials to customers, ensuring service requirements are met while optimizing costs. The role focuseson delivering and maintaining a high level of service to customers through proactive communication andproviding transparency throughout the transportation process. Working with the distribution team, theLogistics Coordinator will participate in leading and executing transportation projects to improve bothoperational results and service levels to customers.

As a Logistics Coordinator, you bring LUSH’sLeadership Practices into all elements of your business:

Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose .

What you do (responsibilities)

Coordinate Inbound transportation activities between operations and vendors via Road and Rail

Coordinate export shipments between procurement and operations to other Lush Global Markets

Monitor transportation services and execute according to contract standards

Monitor service provider performance and level set expectations to meet customer requirements

Partner with the carrier representative and operations in resolving transportation-related issues

Identify and monitor carrier transportation performance results against benchmarks

Partner with the inbound logistics coordinator to cultivate strategic partnerships with transportation service providers

Review forecast and capacity requirements to ensure transportation providers can execute freight volumes

Represent the ethics and culture of the

Lush brand

Obtain and compare spot freight quotes, sourcing carrier options based on pricing, transit time, service level, and availability when established rates or carriers are unavailable or require review

Arrange pickups with carriers and provide shipment references, dates, times, and any special handling or facility requirements

Create Bills of Lading (BOLs) and other transportation documentation when required





Proactively follow up with carriers for pickup confirmations, ETAs, transit updates, delivery confirmations, PODs, and outstanding shipment information

Communicate receiving-hour changes, holiday schedules, warehouse or facility closures, and other operational updates to affected transportation providers

Assist in determining whether freight should move by Road or Rail based on cost, timing, shipment requirements, and available service options

Support Dangerous Goods (DG), bonded, urgent, oversized, unusual, or other specialized shipments requiring additional research, documentation, or coordination

Provide backup support for Ocean and Air transportation activities during team absences, vacations, or as required

Administrative & Other Functions

Initiate loss claims or refunds with transportation providers per contract standards

Monitor and track all inbound shipments within North America

Maintain and update the inbound transportation file daily

Book delivery appointments

Work with our community donations team to look for spot quotes and arrange shipments.

Ensure the invoices are correct and sent in a timely manner.

Establish transportation SOPs to ensure shipments are compliant with the transportation SLA

Provide meaningful commentary to customers and stakeholders relating to transportation results

Attend carrier meetings and other transportation or cost-related meetings when required, and provide relevant shipment information and operational feedback

Key Results

Work collaboratively with other areas of the business

Proactively identifies solutions to potential problems to guarantee service level agreements are achieved

Responsible for hitting key performance indicators (KPI), including on-time delivery scores and freight spend

Who you are (qualifications)

Required

LUSH distribution experience required

Has held their current role successfully for one year

At least one year of direct experience working in the supply chain

At least one year of direct experience in freight/transportation

Strong understanding of transportation metrics and how they can support supply chain objectives

Demonstrated ability to be proactive and resourceful when dealing with issues and challenges

Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization

Demonstrated ability to operate in a rapid-paced, high-pressure, and dynamic environment

Proactive in research and self-development to provide best-in-class knowledge with industry standards and trends

Excellent analytical, critical thinking,



and troubleshooting skills

Excellent oral and written communication skills

Self-directed and driven to achieve desired results

Service-oriented with keen attention to detail and diligent in follow-up

Proficient with Excel, Google Sheets

Preferred

College diploma or University degree in Business, Logistics, and/or Supply Chain

Knowledgeable in transportation laws and regulations

Experience with all modes of transportation

Proficient in project management, vendor evaluations, and process improvement

Only select applicants will be considered for this opportunity based on our selection criteria The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.

Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.

We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

📌 Jr. Logistics Coordinator - Inbound (Winnipeg)
🏢 Internal Job Board
📍 Winnipeg