Join Enterprise Z as a Lead Problem Manager, driving the identification and resolution of recurring operational issues. Your leadership will be central to advancing issues into actionable solutions using data analytics. In this pivotal role, you will be responsible for conducting root cause analysis and facilitating cross-functional alignment on remediation activities.

Your advanced skills in tools such as ServiceNow and Power BI will enable you to create impactful reporting that informs decision-making processes. A robust focus on compliance and operational excellence will guide your initiatives across the organization. Key Responsibilities:

- Identify and analyze recurring issues for risk mitigation
- Develop key performance indicators and dashboards for reporting




- Lead management meetings with strategic updates and insights
- Champion process improvement and risk reduction projects
- Train and mentor teams on effective problem management practices Requirements:
- Expertise in ITIL-based Problem Management methodologies
- Proficiency in reporting tools, including Power BI and Excel
- Strong analytical skills for data-driven decision making
- Proven leadership and ability to influence key stakeholders
- Detail-oriented attention to governance standards Empower your strategic capabilities by leading Enterprise Z's Problem Management initiatives.

📌 Lead Problem Manager at Enterprise Z (Montreal)
🏢 Astek
📍 Montreal