Join Lightspeed as a Technical Customer Support Expert and offer best-in-class support to B2B clients utilizing the NuORDER platform. Engage in resolving technical inquiries across multiple channels.
This role emphasizes delivering high-quality customer service while becoming a knowledgeable resource on the NuORDER system. You will address client issues, provide troubleshooting, and maintain excellent communication with users. Your expertise will help improve customer experience and streamline processes within a team-oriented setting.
Key Responsibilities:
• Become a NuORDER expert to assist clients effectively • Troubleshoot and document technical issues for client support • Validate data during integration for app efficiency • Manage and respond to customer tickets promptly • Collaborate with team members on project initiatives
Requirements: • At least 2+ years of experience in customer service or SaaS • Familiarity with B2B product support • Strong understanding of retailing and merchandising principles • BA/BS or equivalent experience necessary • Excellent skills in data handling and client communication
Elevate customer satisfaction through your expertise in technology and commitment to service excellence at Lightspeed.