Optimize clinical consultants and client service technicians interventions using scheduling technology
Monitor and achieve KPI targets for efficiency
Update and manage scheduling databases with accuracy
Schedule and optimize the sequence of interventions to ensure efficiency and effectiveness are maintained, along with troubleshooting within geographical zones/routes.
Communicate actively with clients, clinical consultants and client service technicians regarding intervention details
Ensure interventions are completed and updated in the EMR system in a timely manner
Solve complex scheduling tasks in EMR, fill gaps for the next day dispatching orders and review interventions to minimize issues.
Escalate technical/clinical challenges to Manager
Identifies improvement opportunities to the Manager.
Receive emergency and non-emergency calls and record significant information and action them into the EMR system.
Monitor the route and status of service territory to coordinate and prioritize their schedule.
Enter data into the EMR system and maintain logs and records of calls, activities and other information.
Are you a MATCH?
College completed or combination of education and experience
2 - 3 years of experience in a dispatcher/scheduler role
EMR, distribution, logistic or optimization tools is an asset
Bilingual is an asset
Excellent computer literacy with Gmail and Google Applications
Additional Information
Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with chance for advancement.
Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.