Piper Companies is seeking an Operations Manager to lead and elevate day-to-day operational performance for a growing life insurance organization based in Raleigh-Durham, NC. The Operations Manager will play a critical leadership role overseeing multiple functional teams while driving performance, process improvements, and an exceptional client experience across the enterprise. The Operations Manager is a hybrid role and will need to sit on site in Raleigh-Durham, NC 3 days a week.

Responsibilities of the Operations Manager:

- Provide direct leadership across core operational functions including New Business, Premium Processing, Licensing & Commissions, Client Support, Producer Services, and Claims
- Act as a subject matter resource on industry standards and continuously identify process enhancements, service improvements, and operational efficiencies
- Oversee contact center performance, ensuring high-quality customer interactions and adherence to service metrics such as turnaround time, accuracy, and volume
- Manage escalations end-to-end, partnering cross-functionally to resolve issues while maintaining strong communication with stakeholders
- Coach, mentor, and develop department leaders to strengthen team performance, engagement,



and overall productivity

Qualifications of the Operations Manager:

- Minimum of 2+ years of leadership experience managing teams, with a strong ability to coach and motivate others
- Background within a contact center environment and/or insurance or financial services industry is required
- Bachelor’s degree from an accredited institution is mandatory
- Active North Carolina Life Insurance License and demonstrated experience with annuities and qualified retirement products (e.g., IRA plans)
- Strong organizational, communication, and multitasking abilities with a hands-on, detail-oriented leadership style

Compensation for the Operations Manager includes:

- Salary range: $80,000k-$100,000k annually
- Full perks package including medical, dental, vision, 401k and holiday

This job opens for applications on 09/18/2026. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: Operations Manager, Insurance Operations, Life Insurance, Contact Center Leadership, Annuities, Client Services, Durham NC, Financial Services Operations, Customer Service

📌 Operations Manager - 173757 (Regional Municipality of Durham)
🏢 Piper Companies
📍 Regional Municipality of Durham