As an Operator, you will be responsible for monitoring live video feeds while based within our Operations Centre in Burnaby. The role requires quick decision-making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, and be confident and assertive to use verbal communication over a two-way radio to deter active crime.

Location

This role is fully office-based in our Operations Centre in Burnaby.

Shifts

We currently have 1 Part-Time Operator position open:

PT: Fri & Sat 2359–0800

Pay Rate

$25.00/ hour

REQUIREMENTS

Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment

Excellent situational awareness, judgement, and decision-making under pressure

Excellent written and verbal communication skills

Comfortable working independently in an Operations Centre environment

Comfortable with using security monitoring platforms and technology

Experience with Immix GF is considered an asset

Ability to notice and act on small details that could be crucial in preventing security breaches

RESPONSIBILITES

Monitor live video feeds, alarms, and cameras across multiple client sites

Identify and assess security-related incidents in real time; follow intervention and escalation protocols

Utilize the "talkdown" system to communicate and deescalate the potentially threatening situations, maintaining confidence and authority

Act quickly and decisively when handling alarm events,



taking appropriate action and close the events with right outcomes

Follow the set instructions for each site and ensure compliance with standard procedures

Log activities, mobile dispatches, and documents for all events; accurately document incidents, alarms and actions taken on reports for management and clients

Communicate with emergency responders and/or clients during critical events

Ensure that all necessary information is passed on to the next Operator or shift in a transparent, concise, and accurate manner

Perform other duties as required to meet operational needs

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we

CARE

!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity.

Paladin

Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

📌 Operator - Video Surveillance (Winnipeg)
🏢 Paladin Security
📍 Winnipeg