Elevate your IT career with Giant Tiger as a Bilingual Technical Support Specialist in Ottawa. This role supports Tier 2 operations while enabling a flexible work environment.

As part of Giant Tiger’s team, you'll focus on resolving urgent technical issues and managing support tickets. Candidates should possess a minimum of three years of Tier 2 support experience and be fluent in both English and French. Solid customer service and troubleshooting skills are a must to navigate this dynamic role effectively.

Key Responsibilities: • Manage Tier 2 tickets and technical projects from start to finish • Resolve unfamiliar technical issues through careful investigation • Support various corporate and store technologies • Conduct onsite visits for hands-on technical assistance • Maintain documentation for knowledge sharing within the team

Requirements: • Degree in Computer Systems Technology or related field • Bilingual (English/French) communication skills required • Minimum of 3 years in IT support role • A+ Certification required • Proven ability to handle multiple tasks efficiently

Become an integral part of Giant Tiger’s support team and drive positive change in technical service delivery.

📌 Ottawa Bilingual Technical Support Specialist (Montreal)
🏢 Tigre Géant
📍 Montreal