Shape the future of merchant operations at OTT Pay Inc. as a strategic Director in Customer Growth. Focus on onboarding, activation, and retention within a thriving fintech workplace.

The Director will lead efforts to transform merchant applications into activated customers while providing direction to sales and support teams. This role centers on ensuring a smooth operational experience that includes managing customer journeys across all touchpoints, enhancing product usage, and fostering long-term relationships.

Key Responsibilities:



• Direct the merchant application and onboarding journey effectively • Ensure timely activation through coordinated implementation plans • Monitor exit indicators and usage trends among merchants • Facilitate educational and growth opportunities for merchants • Analyze operational metrics for improvement initiatives

Requirements: • Over 8 years of relevant experience in fintech or payment operations • Proven track record in managing merchant activations • Strong analytical skills and ability to validate processes • Excellent communication and collaboration abilities • Experience in high-growth environments preferred

Lead merchant operations and foster customer growth at OTT Pay Inc. while championing operational excellence.

📌 OTT Pay Merchant Operations Leadership Role (Winnipeg)
🏢 Socket.dev
📍 Winnipeg