Become a Product Technical Support Agent at Somfy, specializing in diagnosing smart home integration issues. This position requires strong technical and communication skills to assist customers effectively.

In this role, you will be pivotal in providing technical support for Somfy's motorized products and access control systems. You will troubleshoot client issues via multiple channels, ensuring that customer inquiries are resolved efficiently. Your expertise will contribute to maintaining high standards of customer satisfaction and product reliability.

Key Responsibilities: • Manage technical inquiries for various automation products • Offer clear,



step-by-step troubleshooting guidance • Ensure accurate documentation of customer issues in Salesforce • Foster positive relationships through effective communication • Assist in resolving complex technical challenges with team support

Requirements: • 1-2 years of experience in a technical support role • Strong organizational and multitasking abilities • Proficiency with CRM systems, particularly Salesforce • Knowledge of smart home technologies is beneficial • Bachelor’s degree or a relevant career path

Sharpen your technical skills while providing outstanding service at Somfy in a agile working environment.

📌 Product Technical Support at Somfy (Winnipeg)
🏢 SOMFY Group
📍 Winnipeg