Step into a pivotal role at Moody's as a Program Manager specializing in Customer Engagement. This position prioritizes AI-enabled transformation and strategic project leadership across the Banking sector.

Moody's seeks a Program Manager to lead global programs within the Customer Engagement PMO, emphasizing operational efficiency and stakeholder collaboration. You will act as a change leader and utilize AI solutions to enhance program delivery. Your role will involve navigating complex client relationships and executing initiatives that promote business growth through cutting-edge practices.

Key Responsibilities:



• Lead initiatives from legacy to strategic platform migrations • Design engagement plans with clear metrics and communication • Enhance campaign planning and reporting frameworks • Foster cross-team coordination for timely project delivery • Optimize PMO tools for efficient project governance

Requirements: • Minimum 5 years in program or business operations • Proven ability in stakeholder management and decision-making • Knowledge of enterprise software and AI applications • Strong background in change management strategies • Bachelor's degree or equivalent practical experience

Elevate your leadership skills by influencing program success at Moody's.

📌 Program Manager for Customer Engagement (Toronto)
🏢 Moody's Investors Service
📍 Toronto