: Casual Program Support Specialist – Level 3, LINC Home Study Ontario

Summary: Program Support Specialist Level 3 is responsible for client service, data management, administrative tasks and client training in the LINC Home Study program.

Duties & Responsibilities

Client Service and Support

- Provide escalated client service and troubleshoot issues• Provide platform and standard operating procedure support to clients• Perform intermediate webinar moderation

Data Management and Reporting

- Perform data entry tasks on platforms• Track and maintain data and generate reports• Perform data analytics to support monitoring of program metrics

Administrative Tasks

- Maintain back-ups of invoices and expense claims• Support administration of casual instructor payroll and expense claims• Maintain program inventories (capital assets, supplies, etc.)• Perform other administrative duties as required

Program Support

- Provide program activity support as needed• Support program outreach• Lead small initiatives

Training and Resource Development

- Create and deliver training and support resources in various formats for clients

Backup and Flexibility





- Perform back-up as needed for Program Support Specialists at Level 3 or Level 2

Qualifications Post secondary degree in relevant discipline

2 years of customer service/administrative support experience

1 year of online training experience

Proficient in MS Office suite

Customer service skills

Communication skills

Interpersonal skills

Collaboration skills

Detail-orientation

Time management skills

Ability to learn current technology

Cultural sensitivity

Intermediate data analysis skills

Intermediate presentation skills

Basic instructional design skills

Problem solving skills

LINC experience an asset

LINC Home Study experience preferred

Avenue.ca experience an asset

HARTs experience an asset iCARE experience an asset

Criminal record check may be required

LINC Home Study experience preferred

Occasional evenings and weekends Hourly rate: $30.8

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

📌 Program Support Specialist - Level 3 (Mississauga)
🏢 Achev
📍 Mississauga