Job Title: Rental Administration Clerk

Reporting To: Manager

Location: Tecumseh, ON

Site: Enercare Syles

Rate of pay: $26.49 per hour - As per collective agreement

File number: 3702

Hours of Work: 37.5 hours per week - Monday to Friday, 8 AM - 4:30 PM This position applies to UNIFOR Local 975. The primary responsibility of this role is the day-to-day completion of all asset retirements related to rental water heaters.

Responsibilities: Ensure the processing of Water Heater removal and buyout requests for customers is entered accurately and in a timely fashion Ensure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required. Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing, as required

Reconcile any discrepancies on time

Assist with all internal and external rental-related enquiries received by telephone, in person, or by any other means as required

Assist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customers’ accounts on demand

Provide support to call centre and various other groups to help resolve rental-related issues on demand

Place outbound calls to customers in an effort to understand and resolve billing-related issues as required

Assist with filing of documents and other ad hoc clerical duties





Act as a courteous and friendly central point of contact for both internal and external customers.

Achieve defined productivity and performance measures consistently

Undertake special projects and assignments as assigned Ability to provide reporting and data analysis as requested by management

Other duties as assigned by management Qualifications: Experience with Service Titan, Clarify, and Excel is an asset

Must be extremely flexible to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.

Ability to work independently with minimal supervision. Able to prioritize workload independently with proven organizational skills.

Proven communication skills to effectively interface with all internal and external contacts by telephone, letter, or in person. Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered

Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly

Ability to maintain focus and work in a fast-paced, pressure-filled team workplace

Grade 12 completion

Post-secondary education is preferred

Ability to work independently with minimal supervision.

📌 Rental Administration Clerk (Tecumseh)
🏢 ENERCARE
📍 Tecumseh