What's the Chance?

The Senior Manager, Business Continuity Management & Testing is a strategic leader driving operational resilience across Technology & Operations Canada. You will lead the design, execution, and validation of comprehensive Business Continuity testing programs including tabletop exercises, scenario-based simulations, and live drills. You will manage a portfolio of Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs) to ensure organizational alignment with Enterprise Business Continuity Risk Management (BCRM) standards and regulatory requirements (OSFI E-21).

This role integrates testing expertise with incident management to proactively identify vulnerabilities, execute swift recovery strategies, validate organizational preparedness, and deliver actionable insights to senior leadership - making a lasting impact through effective BCM incident response, continuous improvement, and operational resilience.

What will you do?

Business Continuity Portfolio Management & Analysis

Lead Business Impact Analysis (BIA) activities; assess critical business functions, dependencies, and define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) aligned with enterprise risk tolerance

Develop, review, and maintain a strategic portfolio of BCP artifacts to ensure currency, relevance, and compliance with OSFI E-21 and BCRM standards

Conduct comprehensive threat and risk assessments; evaluate potential threats (cyberattacks, natural disasters, operational failures) and recommend appropriate risk mitigation strategies

Maintain accountability for assigned BCP artifacts and ensure regular updates reflecting organizational, technological, and business changes

BCP Testing, Scenario Planning & Validation

Design and lead comprehensive BCP testing programs including tabletop exercises, scenario-based simulations, live drills, and focused recovery exercises tailored to organizational learning objectives

Develop detailed test plans, testing protocols,



and scenario frameworks that validate BCP effectiveness and organizational readiness

Facilitate scenario development workshops with business and technology stakeholders to ensure realistic, relevant testing exercises

Coordinate testing logistics, participant communications, and exercise execution; ensure all participants understand roles, responsibilities, and exercise objectives

Analyze testing results, capture lessons learned, and develop actionable recommendations to strengthen BCPs and organizational capabilities

Track and report on testing metrics, including exercise frequency, participant feedback, identified gaps, and remediation status

Incident Management & Crisis Response

Lead the Incident Management Team (IMT) for incidents of local, regional, or geographic significance; assess severity, determine escalation protocols, and coordinate response efforts across cross-functional teams

Apply BCP testing insights and validated recovery strategies to lead real incident response and recovery efforts; manage communications, coordinate recovery actions, and track incident resolution

Declare incident status, prioritize recovery and resolution efforts based on business impact, manage escalation procedures, and declare "Business as Usual" upon resolution

Lead incident communications to internal and external stakeholders; coordinate with senior leadership and regulatory bodies during crisis situations

Continuous Improvement & Governance

Complete comprehensive Post-Incident Review (PIR) documentation including root cause analysis, facilitate stakeholder review, and document lessons learned for integration into BCPs and testing programs

Maintain comprehensive incident management and testing documentation including playbooks, team memberships, incident guides, testing plans, and exercise reports aligned with EBCRM standards and regulatory requirements

Proactively identify and drive continuous improvement opportunities across incident management and BCP testing processes; identify efficiency improvements

📌 Senior Manager, Business Continuity Management & Testing (Toronto)
🏢 RBC
📍 Toronto