Senior Production Support - Mainframe

Position Overview

We are seeking an experienced Senior Production Support - Mainframe to support critical enterprise applications and services. This role will focus on incident recovery, problem management, change and release support, and maintaining service stability across global environments.

Responsibilities

- Lead incident investigation and service recovery, coordinating technical teams and stakeholders through resolution.
- Monitor and communicate service impact, recovery progress, and escalation activities.
- Investigate recurring issues, participate in root-cause analysis, and drive continuous improvement.
- Maintain knowledge articles, runbooks, and operational documentation.
- Support change and release activities, including disaster recovery testing, patching, and system upgrades.
- Ensure adherence to incident, change, release, and service management processes.




- Collaborate with global teams across multiple regions and support changing priorities or schedules as required.

Requirements

- 5–7+ years of production support and/or application development experience.
- Solid understanding of IT infrastructure, production support, and service stability.
- Mainframe experience with CICS, DB2, COBOL, MQ, TWS, and SPUFI.
- Knowledge of incident, problem, change, release, and disaster recovery management.
- Strong troubleshooting, problem-solving, communication, and escalation skills.
- Experience working with global and virtual teams.
- Familiarity with AI productivity tools such as Microsoft Copilot or Claude.

Nice to Have

- Experience in banking, payments, or financial services.
- Knowledge of SQL, Java/J2EE, Unix, Oracle, MQ, and WebSphere.
- Experience with monitoring and observability tools such as AppDynamics, Splunk, or Geneos.
- Networking knowledge.
- ITIL certification.

📌 Senior Production Support - Mainframe (Toronto)
🏢 Alquemy
📍 Toronto