MNP is expanding its Managed Services Practice and seeks a Service Desk Support Analyst (L2) to bridge reactive support with proactive problem-solving. You will own escalations from L1 and provide advanced troubleshooting across Microsoft 365 and endpoints, mentoring L1 analysts in a multi-client MSP.
This role offers growth into Microsoft specialist paths and a focus on accurate documentation and time tracking.
📌 Senior Service Desk Analyst– MSP & Microsoft 365 (Winnipeg)
🏢 MNP
📍 Winnipeg
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