Manage the dynamics of customer service at Service Durham in Whitby, Ontario, in a 35 hour hybrid position. Lead contact centre operations while enhancing service delivery and customer experience.

In this pivotal role, you will direct the contact centre's day-to-day functions, ensuring high performance in service quality and productivity. The Manager position requires robust leadership in building a culture of continuous improvement among supervisors and teams while meeting customer service expectations. Engagement with operational data will help you navigate and resolve complex service challenges.

Key Responsibilities:



• Direct all aspects of contact centre service delivery • Cultivate leadership and performance in supervisory teams • Implement and enforce service delivery standards • Monitor data analytics to drive service improvements • Facilitate partnerships to enhance cross-departmental delivery

Requirements: • Degree in Business Administration or equivalent • Extensive background in customer service management • Highly valued contact centre management experience • Proficiency in analyzing performance metrics • Strong communication and confidentiality skills

Lead Service Durham in delivering innovative and effective customer service solutions.

📌 Service Durham Manager - Hybrid Role (Winnipeg)
🏢 Durham Region (The Regional Municipality of Durham)
📍 Winnipeg