Department: Retail Stores Location: Scarborough Town Centre, Ontario

Reports to: Area/District Manager

Workplace Type: On-siteJob Type: Full-Time, Permanent

Salary: $70,000 - $75,000 The Team Founded in 1981, JD Sports has grown from a single store in the UK into a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, with a growing presence across Canada. At JD Sports Canada, our teams are united by a shared passion for sport, music, fashion, and the culture that connects them. We’re committed to building diverse, inclusive, and high-performing teams who bring energy, individuality, and a genuine passion for our brands to everything they do.

Our people are at the heart of the JD experience, from delivering exceptional customer service to creating premium store environments that bring the world’s most authentic brands to life.

Role Overview We are seeking a dynamic, commercially driven Store Manager to lead our team in a fast-paced, lifestyle and sports-inspired retail environment. This role is accountable for the overall performance and success of the store, with ownership across sales, customer experience, people leadership, operational execution, and commercial results. You will lead and develop a high-performing team, drive key business KPIs, and ensure the store consistently delivers the premium experience and visual standards that define JD Sports.

As the senior leader in the store, you will take full ownership of building a strong team culture, developing future leaders, and identifying opportunities to grow the business within your local community.

Key Responsibilities Leadership & Team Development Lead, inspire, and develop a high-performing team with a strong focus on engagement, accountability, and results

Build a strong talent pipeline by identifying, developing, and preparing top performers for future leadership opportunities

Recruit, onboard, train, and develop new and newly promoted team members in partnership with the People & Culture and Talent Acquisition teams

Provide ongoing coaching, feedback, and performance management to support individual and team success

Create a positive, inclusive, and high-performance store culture that reflects JD Sports’ values and commitment to exceptional experiences

Develop effective weekly schedules and delegate daily priorities to ensure the team is positioned to meet business needs

Lead the store confidently and make sound,



business-critical decisions in a fast-paced environment Sales & Customer Experience Take ownership of overall store sales performance and lead the team to achieve and exceed daily, weekly, and monthly targets

Develop and execute strategies to drive sales, conversion, and customer engagement while maintaining company standards

Build a strong community culture through exceptional customer service, meaningful customer relationships, and local engagement

Monitor business performance and identify opportunities to improve sales, productivity, and the overall customer experience

Maintain strong knowledge of current and upcoming product releases, trends, and brand initiatives, ensuring this knowledge is shared across the team Store Operations & Commercial Excellence Take full ownership of day-to-day store operations, ensuring consistent execution across inventory, merchandising, visual presentation, and operational standards

Drive commercial performance through effective inventory management, stock optimization, and identification of in-store growth opportunities

Ensure the store’s visual presentation consistently meets the standards established by the Merchandising team

Oversee end-to-end in-store e-commerce operations, including order processing, picking, packing, and shipping

Investigate inventory discrepancies and implement solutions to reduce shrink and maintain strong stock integrity

Ensure compliance with company policies, procedures, health and safety requirements, and loss prevention standards Performance & Business Results Take full accountability for achieving store sales, operational, and people performance targets

Analyze business data and trends to identify opportunities, solve problems, and make informed commercial decisions

Continuously evaluate and improve in-store strategies while maintaining alignment with company standards and priorities

Establish transparent expectations and hold the leadership and store teams accountable for delivering results

Partner with District and Head Office teams to execute key business initiatives and drive continuous improvement

Demonstrate strong ownership,



initiative, and a solutions-focused approach to leading the overall success of the store What You Bring 5+ years of retail management experience, with a proven track record of leading high-performing teams

Strong commercial and business acumen with the ability to analyze performance and drive sales results

Proven experience in recruiting, coaching, developing, and building strong teams and future leaders

Passion for sports fashion, footwear, streetwear, and lifestyle retail

Confidence in making business-critical decisions and managing multiple priorities independently

Strong analytical, problem-solving, and decision-making skills

Excellent verbal and written communication skills with the ability to influence and engage others

Proactive, goal-oriented, and highly organized with a strong sense of ownership

Experience using business data and reporting to identify trends and opportunities

Solid proficiency with Google Workspace (G Suite) and other business systems

Flexible availability, including evenings, weekends, holidays, and peak trade periods What We Offer Competitive salary

Staff discount across product ranges

Performance-driven culture with growth opportunities

Training and development in both sales, operations, and leadership

Opportunity to progress within a fast-growing retail environment Extended health, dental, vision, professional services (RMT, Chirporactor, Physiotherapist, etc.) coverage (For Full-Time employees) Our Values Entrepreneurial

Competitive

Responsibility

Integrity We believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.

Equal

Opportunity

At JD Sports Canada, we believe our strength comes from the diversity of our people, perspectives, and experiences. We are committed to creating an inclusive, equitable, and accessible workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. As an equal opportunity employer, we welcome applications from all qualified candidates and are committed to ensuring a fair and inclusive recruitment process.

If you require an accommodation at any stage of the hiring process, please let us know—we are happy to work with you to ensure you have the support you need to participate fully.

📌 Store Manager (Scarborough)
🏢 JD Sports
📍 Scarborough