UBC invites applications for the Support Analyst I position in Vancouver, focusing on end-user technical support and system management. This role combines technical expertise with user interaction.

As part of the UBC IT team, you will deliver software and hardware support to faculty and staff across the Vancouver area. You'll handle service requests, inventory management, and user training while maintaining a commitment to diversity and equity. Collaboration with peers and clients is essential to resolving issues and enhancing IT services.

Key Responsibilities:



• Troubleshoot hardware and software issues across campus • Manage and respond to service requests through ticket systems • Facilitate user training on software and peripheral equipment • Maintain accurate inventory and service agreement records • Perform regular maintenance and repairs on desktop systems

Requirements: • Bachelor’s degree in relevant discipline • Minimum two years' experience in technical support • Comprehensive knowledge of PC and LAN systems • Experience in providing remote support is preferred • Commitment to promoting an inclusive and respectful workplace

Bring your expertise in technical support and a customer-first approach to UBC as you enhance IT service delivery.

📌 Support Analyst I for UBC IT (Winnipeg)
🏢 The University of British Columbia
📍 Winnipeg