WHAT WE OFFERCompetitive compensationA supportive and collaborative team environmentOpportunities for growth and developmentA fast-paced, team-oriented workplace

WHAT YOU’LL DO Act as the primary first point of contact for technical issues and service requests.

Manage support tickets, troubleshoot problems, document resolutions, and follow issues through to completion.

Set up, maintain, and support desktops, laptops, mobile devices, printers, scanners, software, user accounts, and workplace technology.

Support onboarding and offboarding activities, including hardware, software, and access setup.

Assist with Microsoft 365, Active Directory, networks, servers, telephony, security systems, and other business applications.

Coordinate with external vendors and internal stakeholders when additional expertise or support is required.

Maintain clear support documentation, user guides, process maps, and training materials.

Contribute to IT projects and pitch in across all areas of the department as priorities change.

Participate in occasional after-hours or on-call support when needed. WHAT YOU BRING 1–3 years of related IT support or systems experience.

Post-secondary education in computer science, information technology, or a related field, or an equivalent combination of education and practical experience.

Hands-on experience supporting Windows devices, workplace hardware, Microsoft 365, user accounts, applications,



and basic network environments.

Solid troubleshooting, organization, communication, and customer-service skills.

The ability to work independently and take ownership in a stand-alone role.

A flexible, team-oriented approach and a genuine willingness to pitch in wherever needed.

Comfort working fully in office and responding to changing operational priorities.

Experience with ticketing systems, mobile device support, Azure or cloud technologies, SQL, PowerShell, or ITIL practices is an asset. WHO YOU ARE

You are a practical problem-solver who can balance independent ownership with a collaborative mindset. You are comfortable being the go-to IT resource, communicating with people at all levels, and stepping outside a narrow job scope to help the business succeed. If you enjoy a broad role where no two days are exactly the same, we’d like to hear from you.

Hours of Work: Monday to Friday 9:00 a.m. to 5:00 p.m.

Work Arrangement: In OfficePosition Type: Non-UnionEmployment Status: Full-TimeCompensation: Range $55,000 to $65,000Work Location: 201 North Service Road, Burlington, Ontario HOW TO APPLY

If you’re interested in joining our team, please submit your resume through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.? Apply today and Come Grow With Us!

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📌 Systems Analyst (Burlington)
🏢 Ippolito
📍 Burlington