Technology Solutions Lead / Senior Amazon Connect Engineer-6

Role

Technology Solutions Lead / Senior Amazon Connect Engineer Employment:

Full Time Location

Toronto, ON Work Arrangement:

Hybrid - 4 Days/Week

We are seeking a

Full Time Technology Solutions Lead / Senior Amazon Connect Engineer with robust hands-on experience designing, developing, and supporting enterprise-scale Amazon Connect contact center solutions Key Responsibilities

Design and implement Amazon Connect Contact Flows, Routing Profiles, Queues, IVR, and call routing solutions Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch Develop chatbot and voice bot solutions using Amazon Lex

Design and support enterprise-scale contact center infrastructure Troubleshoot call routing issues, call failures, and performance bottlenecks Integrate Amazon Connect with Salesforce, Zendesk,



and other CRM platforms

Support telephony and voice technologies including SIP, VoIP, CTI, and IVR Provide technical leadership for contact center architecture and solutions Collaborate with infrastructure, application, and business teams

Required Skills

5+ years of hands-on Amazon Connect experience Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and call routing Experience with CRM integrations Robust knowledge of SIP, VoIP, CTI, and telephony technologies Experience with enterprise contact center environments Strong troubleshooting and problem-solving skills Cisco UCCE/CVP experience preferred Knowledge of Routing, Switching, MPLS, SIP, and VoIP

📌 Technology Solutions Lead / Senior Amazon Connect Engineer-6 (Winnipeg)
🏢 Realign
📍 Winnipeg