The Tenant Retention Specialist is responsible for maximizing tenant retention by proactively managing the lease renewal process for a portfolio of residential properties. Working within a call centre setting, this role serves as the primary point of contact for residents approaching lease expiry, engaging them through phone, email, and other communication channels to understand their needs, address concerns, and secure lease renewals.

The successful candidate combines sales, customer service, negotiation, and relationship-building skills to achieve renewal targets while delivering an exceptional resident experience.

Your contribution to the team includes:

Manage a pipeline of upcoming lease expiries and prioritize outreach activities

Contact residents within established timelines to discuss renewal options

Present lease renewal offers, pricing adjustments, and promotional incentives

Negotiate within approved guidelines to secure lease extensions and renewals

Accurately document all tenant interactions and outcomes in company systems

Build strong relationships with tenants through proactive communication

Identify risks that may impact renewal decisions and collaborate with site teams to resolve concerns

Conduct retention conversations to understand resident needs and preferences

Recommend solutions that encourage tenants to remain within the portfolio

Deliver professional, empathetic, and solution-focused service

Address tenant inquiries regarding leases, pricing, and available options

Ensure every interaction reflects the organization's commitment to tenant satisfaction





Achieve individual and team renewal targets

Meet productivity metrics, including call volume, conversion rates, and response times

Monitor renewal opportunities and maintain an accurate sales pipeline

Provide feedback on tenant trends, competitive market conditions, and recurring concerns

Partner with Revenue Manager to support retention initiatives

Escalate tenant concerns when necessary and ensure timely follow-up

Contribute to continuous improvement of renewal processes and resident communication strategies

What you need to be successful:

2+ years of customer service, retention, collections, leasing, sales, or call centre experience

Strong verbal communication and negotiation skills

Ability to handle objections and influence positive outcomes

Proficiency in CRM and property management software, with preference to Yardi

Strong organizational and time-management skills

Property management or tenant leasing experience

Experience in retention, account management, or inside sales roles

Knowledge of residential tenancy regulations

What we offer: Employees enjoy a wide range of advantages and competitive reward.



You will be eligible to receive salary starting from $50,000 to $55,000 per annum, this will be determined by your skill set, education and experience. You will also be eligible to participate in the Company's benefits program covering:

Employer paid extended health, vision, and dental coverage (including family)

Employee and Family Assistance Program

Yearly health and wellness benefit

RPP eligibility after one year

Employee recognition program

In-house professional development opportunities

Why Broadstreet?

Broadstreet Properties

Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal prospect hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

📌 Tenant Retention Specialist (Winnipeg)
🏢 Broadstreet Properties
📍 Winnipeg