About Charlotte Tilbury Beauty

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission{{{{:}}}} to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we've become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We're bold. We're disruptive. We're powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us.

About The Role The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Coordinator is responsible for the effective and productive operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Coordinator is always reflecting the brand values with the Charlotte Tilbury 5 P's Professional, Proactive, Passionate, Prescriptive, and Potential.

Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry coordinator is also responsible for strategizing future needs while executing with excellence sales, brand engagement, merchandising, operations, training, and retail relationships. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.

Sales

Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI's) - examples; Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking, and product ranking

Determine individual and team sales targets to meet and exceed plan

Communicate agreed targets and work with direct reports to identify and deliver sales objectives

Identify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience to drive brand awareness and engagement

Inspire and motivate CT door teams to drive sales via the "Tilbury Touch" when Sales & Artistry Coordinator is not in door

Participate in regional meetings,



team conference calls and regular touch bases to share best practices and create solutions to address business needs

Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations

Responsible for being a specialist amongst the retail artistry brands, demonstrating an entrepreneurial spirit within the parameters of the company guidelines

Think creatively to ensure business growth year over year

Customer Service

Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive brand awareness in door

Identify ways to improve Charlotte Tilbury service extending through retail employees via in store support, training and eventing

Manage customer queries, using sound judgement and a goal of achieving positive outcomes

Work collaboratively with the Education team to provide continuous, relevant, and effective training and development. This ongoing development should be both internal and external to ensure Charlotte Tilbury standards are achieved in areas of service, artistry and product knowledge

Drive the omni journey by promoting Charlottetilbury.com and our Virtual Services, when appropriate

Proactive use of the Retailer customer database for direct clientele opportunities in the air and on the ground

Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally

Lead by example through continuously improving and evolving personal artistry skills

Personally maintain a professional appearance and ensure the team aligns with the CT dress code including both makeup and attire

Team Development

Proactively anticipate staffing and support needs for driving sales

Create a positive, cohesive, cooperative team culture in store

Facilitate high impact trainings that include key in-store Retailer trainings (ie{{{{:}}}} Sephora Sales + Training visits / Nordstrom Stay and Play)

Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings, trainings and a collaborative leadership style

Recognize and celebrate great performance

Encourage completion of LMS courses and provide follow-up on retention checks

Attend and participate in Seasonal School and partner with Area Trainer on at counter follow-up plan

Assist Area Trainer with Start of a Dream/CMA new hire onboarding

Operations

Implement door development plans and schedule support to address business growth needs

Ensure that the counter is ‘customer ready' from open to close of business

Maintain the required inventory levels and accurate stock files; elevate inventory needs as directed by channel to optimize sales

Schedule to optimize coverage according to customer flow and business needs





Control store expenses (i.e. counter consumables) within budget guidelines

Implement visual merchandising, new launch displays, and collateral placement as directed by the Magic office

Maintain excellent counter hygiene standards

Maintain technology on counter, to include screens, iPad and music

Raise operational and VM issues for resolution in a timely manner

Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms

Accountable for completing all administrative assignments by their due date

Store and Retail Partner Relationships

Establish and develop a cooperative and mutually respectful relationship with the entire store team

Maximize ROI by scheduling time in store during peak business hours, including weekends

Build relationships that are meaningful through strong communication, reliability, and partnership

Maintain the store standards and policies at all times

Proactively suggest win-win opportunities to drive sales within store

Who You Will Work With

Sales and Artistry Executive

Location

Preferably based in the Calgary or Edmonton area

Requirements

About you

2+ years of Beauty industry experience

2+ years of Beauty retail management

Intermediate skills in MS Office including MS Word, Excel, and Outlook

Excellent numerical and analytical skills

Ability to influence others

Excellent communicator, both written and oral

Demonstrated ability in creating sales strategy and consistently achieving sales plan

Demonstrated success in developing winning teams

Must possess strong strategic thinking and decision-making skills

Must be able to create winning partnerships with retailers

Benefits

Base Salary Range $40-45 CAD hourly

This is a temporary position via an agency.

Benefits will be offered through the employment agency and outlined to candidates accordingly.

Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they're a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we'd love to hear from you, whether you have more or less experience than listed.

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind‑the‑scenes moments.

📌 Temporary Sales & Artistry Coordinator - Western Canada (Alberta) (Winnipeg)
🏢 Charlotte Tilbury Beauty
📍 Winnipeg