Implementation Trainer Apply: Markham - Ontario - Canada: Full time: Posted 30+ Days Ago: R49033## ## Job Description:**What You'll Do**Reporting to the **Professional Services Manager**, you will:* Own and deliver **live virtual and on-site software training** for Spa Soft customers across multiple time zones* Lead **application consultation and system configuration**, guiding customers through best practices aligned with their operational needs* Provide hands-on **go-live support**, ensuring a smooth transition and confident system adoption (including extended hours when required)* Review customer documentation and perform **pre-implementation setup and data validation*** Design, document, and educate customers on **custom workflows, operational procedures, and system optimization*** Create and maintain **enablement content** including LMS courses, knowledge base articles, help documentation, and internal playbooks* Continuously evaluate and improve training materials based on customer feedback and product evolution* Stay current on **new features, modules, integrations, and platform updates** in a SaaS setting* Collaborate cross-functionally with **Support, Product, and Professional Services** teams to improve the customer journey* Participate in **product testing, feedback loops, and documentation** to influence product quality and usability* Step in to support customers by logging and resolving support cases when needed* Manage multiple projects simultaneously, **owning timelines, priorities,



and stakeholder communication*** Assist Senior Trainers or Project Managers on larger or more complex implementations when applicable* Deliver **internal training sessions** to upskill teams and promote product knowledge* Actively participate in the **EDGE customer-first process**, ensuring exceptional customer satisfaction* Attend in-person meetings or on-site engagements as required* Take on additional responsibilities as the business grows — we value initiative**What We're Looking For*** Associate's or Bachelor's degree preferred* 2+ years of experience in **software training, enablement, implementation, or customer education*** Proven ability to **self-manage projects**, prioritize effectively, and deliver results with minimal supervision* Strong **problem-solving mindset** with comfort navigating ambiguity and evolving requirements* Ability to learn quickly, adapt fast, and thrive in a **high-growth SaaS environment*** Experience working directly with customers in **hospitality, hotel, spa, or wellness operations** is a strong plus* Background in **customer support, technical consulting, or onboarding** is an asset* Confident presenter with experience in **public speaking, facilitation, or instructional design*** Experience creating **digital learning content**, including videos, webinars, and online courses* Strong written and verbal communication skills — clear, concise, and customer-focused* Comfortable using contemporary workplace tools (Microsoft Office, Outlook, Teams, Excel, Power Point)* Willingness and ability to **travel internationally** (valid passport required)* While remote, there are possibilities to be asked to be at the office for meetings and other gatherings

📌 Implementation Trainer (Markham)
🏢 EWS Group
📍 Markham