Join Onterris as a Technical Support Analyst, contributing to meaningful environmental solutions through IT. You'll ensure effective support for users, fostering a culture of progress and responsiveness.

As an IT Analyst, you will be integral to the Enterprise Technology team, resolving issues, managing user accounts, and providing expert troubleshooting. With a focus on customer support and teamwork, your role is pivotal in guiding employees through technical challenges.

Key Responsibilities: • Serve as first contact for technical support requests • Liaise between IT and users for clear communication • Document and resolve issues in a systematic manner • Conduct installations of desktop and mobile technologies • Maintain compliance with ITIL and company policies

Requirements: • High school diploma or equivalent • 1-2 years of technical support experience • Robust verbal and written communication skills • Core knowledge in IT concepts and networking • Experience with ticketing systems and problem management

Elevate your career while addressing technology needs and sustainability goals within Onterris. #J-18808-Ljbffr

📌 Technical Support Analyst at Onterris (Courtice)
🏢 LE044 Onterris Canada
📍 Courtice