Transform customer interactions as the Customer Engagement Lead at Indigo. This role emphasizes customer experience excellence and empowering your team to create memorable shopping moments.
As a vital member of the Indigo leadership team, you will oversee the execution of customer experience initiatives that resonate with shoppers. You'll blend operational excellence with a focus on customer engagement, allowing your team to thrive. Leading daily routines and offering in-the-moment coaching, you will ensure all team members bring the Indigo brand to life through every customer interaction.
Key Responsibilities:
• Implement strategies to enhance customer engagement
• Provide active coaching and training to team members
• Coordinate daily sales routines and promotional activities




• Ensure compliance with operational standards and cash handling
• Support omni-channel services for seamless customer experiences
Requirements:
• 1-3 years of experience in a retail leadership role
• Knowledge of cash handling and retail operations
• Robust coaching and mentoring capabilities
• Excellent communication and problem-solving skills
• Alignment with Indigo's values and mission
Join Indigo to lead customer engagement and foster a dynamic team environment focused on exceptional service.
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📌 Customer Engagement Lead at Indigo (Calgary)
🏢 Indigo-Books-
📍 Calgary