The ITeam’s culture is built on collaboration, support and freedom to be yourself. It’s an organization that is known to be fun, social, friendly, and supportive. They are looking for a NOC Analyst Level 2 to join their Operations team and bring energy and expertise to their large technical client base. As a NOC Analyst Level 2 provides specialized technical support, advise, and guidance to customers and fellow NOC staff in the areas of applications, hardware and software support, and any related computing systems.ResponsibilitiesRespond to Client support issues via phone, e‑mail, voicemail, in person and identify hardware / software problems and offer solutions in a friendly and efficient manner.Analyze situations, diagnose problems, develop, and implement solutions, within sometimes narrow timelines.Identify areas for improvement and assist in projects.Repair of customer issues through remote connection making sure to meet client deliverables.Ensure proper escalation of tickets that exceed 2 hours of billable time and follow‑up with customers and System Engineers to ensure all their needs are met.Participate in customer and The ITeam meetings.Maintain updated documentation of all in-progress and completed changes.Interact with IT vendors, external suppliers, and other partners, as needed to resolve issues.Document all updated Client information in ConnectWise and IT Glue (or forward to the contract services coordinator).



Review this information on a regular basis to ensure accuracy.Schedule all product related service activities needed.Other duties as required.Qualifications & Skills3 to 5 years of progressive experience supporting clients.Post‑secondary degree or technical diploma.Strong problem‑solving and analytical skills.Excellent communication and customer service skills.Progressive experience and/or training in followingHardware repairManaging Office 365, Azure, and EntraInterview ProcessPrior experience working with Managed Service ProviderITIL and/or certification from one or more equipment/software vendorExceptional interpersonal skills: how you relate with others even when you’re under the pressure of an interview.Demonstrated ability to communicate with, present to and influence others.Behavioral competencies such as flexibility, versatility, strong work ethic and integrity.Why ITeamAn amazing leadership team committed to your growth and development.A starting base salary of$58,000to$68,000annual salary with regular commitments to reviews and rewarding performance.Investment into your learning and growth.A platform to voice your ideas and your concerns.Conditions of EmploymentAbility to work outside of typical hours (8 to 5).Police check prior to hiring.Commitment to Diversity, Inclusion and EqualityThe ITeam is committed to creating an employment prospect that begins with inclusion, diversity, and equity. We welcome individuals from all backgrounds to apply including: of any race, ancestry, place of origin, colour, ethnic origin, ability, citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender expression, same sex partnership, age, marital status, family status, immigration status, receipt of public assistance, history of mental health issues, health status, political affiliation, learning difference, level of literacy, accent, first language, body type, physical appearance and abilities, stature or socio-economic status.Please forward all applications and resumes [email protected]#J-18808-Ljbffr

📌 Noc Analyst Level 2 - $58,000 - $68,000 A Year (Toronto)
🏢 The ITeam
📍 Toronto