About UsEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional workplace that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.Position DetailsWhat You Will DoComplete the new claim intake process for all lines of business (personal, commercial, and specialty) through telephone contact with Echelon membersVerification and entry of full claim details into the appropriate claims operating system to achieve required SLA’s and ensure member satisfactionManage correspondence with adjusters, vendor partners, and other departments within the company to ensure all necessary documents and claim information is accessibleManage the Customer Inquiry Queue to respond to customer and broker inquiries and complaintsAssist with the facilitation of Automobile claims including tow arrangements, appraisal assignments, rental authorizations as well as with confirmation of available coverage and deductible details and confirmed liability assessmentsEnsure notations are entered on all claims and required authorization, assignment, and vendor details are documentedMonitor the claims inbox for new claims notices submitted after hours by brokers, third party adjusters, lawyers, and other industry service providersTrack new claims using provided tracking resources,



to ensure valuable reporting data is available for all lines of business nationallyDocument claim data accurately to support all data reporting requirementsLog complaint escalations received via the enquiry queuePerform additional administrative duties and assignments as deemed appropriate by managementSalary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Who You ArePost-secondary education completed in a related field or equivalent experienceCIP / FCIP designation or working towards completion is preferred1-2 years of experience working in claimsPrior claims intake and customer service and administrative experience requiredFamiliarity with phone queue and call handling proceduresClient Focused attitude with strong ability to manage relationshipsOrganizational awareness and detail oriented with a strong focus on qualityExcellent communicator (oral and written) with emphasis on strong business writing skillsExcellent interpersonal, analytical, decision making and problem-solving skillsExperience with navigating and entering data across claims operating systemsMulti-tasking with the ability to work in a quick‑paced environment and manage changing prioritiesProficient with MS Office SuiteOur CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.#J-18808-Ljbffr

📌 Claims Coordinator - C$56,523 - C$75,458 A Year (Winnipeg)
🏢 Echelon Insurance
📍 Winnipeg