Primary Duties and ResponsibilitiesServe as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey.Communicate directly with patients to gather information, educate on program services (including injection training, pharmacy options, and coverage support), and empower patients to navigate their therapy.Coordinate and maintain prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication.Collaborate with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support.Adapt services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory.Anticipate potential challenges, proactively problem‑solve, and provide tailored guidance and support for each patient.Manage adverse event reporting and take on additional program support or ad hoc duties as assigned.RequirementsBilingualism (English/French) is an asset (requirement for Quebec province).Experience in a customer service setting.AssetsPost‑secondary education certificate, diploma, or degree (preferred).Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support.Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred).Minimum Skills,



Knowledge and Ability RequirementsExceptional customer service skills and phone etiquette.Detail‑oriented and results‑oriented, with strong analytical and organizational skills.Excellent time management and sense of urgency.Ability to collaborate effectively and work autonomously in a remote home‑office environment.Strong written and verbal communication skills in English and French (for Quebec/New Brunswick).Ability to manage multiple priorities and adapt to change and ambiguity.Proficiency with Microsoft Office and confidence using technology.Commitment to continuous improvement and adherence to program standards.What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family‑building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, career development resources,



and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Salary Range$50,800 CAD – 78,320 CADAffiliated CompaniesInnomar StrategiesEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call (phone hidden) or email [email protected]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned.Accessibility PolicyAmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.#J-18808-Ljbffr

📌 Personal Care Specialist - 12 Month Contract - C$50,800 - C$78,320 A Year - Remote (Winnipeg)
🏢 Cencora
📍 Winnipeg