BoomerangFX is more than just a tech company—it’s a movement revolutionizing private-pay healthcare. Recognized onDeloitte’s Fast 500as one ofNorth America’s fastest-growing tech companies(6th in Canada, 23rd in North America), we’ve scaled over8,000%and are on track for anIPO .With headquarters in Miami and offices spanning Canada, the UK, Australia, and Barbados, BoomerangFX is a global enterprise backed by international private equity. We’re honored asGartner’s Disruptor of the Yearand have built a recession‑resilient business model in a rapidly expanding market which reflects our bold ambition to dominate the healthcare technology landscape as a global leader in practice management software and digital marketing solutions.At BoomerangFX, we empower medspas, cosmetic surgery clinics, dermatology practices, dental offices, vision clinics, and more with an all‑in‑one SaaS platform. Our solutions streamlinepractice management ,EMR ,scheduling ,lead generation, anddigital marketing, helping hundreds of clinics boost revenue, improve efficiency, and enhance patient experiences.Join us in ahigh‑growth, entrepreneurialenvironment where you can make a real impact as wedisrupt the healthcare industryand shape the future of practice management. If you’re ready to challenge the ordinary, we want you on our team.Job Type:Full‑time - PermanentSalary Range:$80,000 – $95,000 + 10% bonus.Location:This is a 5‑day on‑site role based in Mississauga, Ontario.Comprehensive health, dental, and vision coveragePaid vacation to rest and rechargeFree on‑site parking for your convenienceAccess to our on‑site gym and wellness facilitiesPosition OverviewWe are seeking a client‑focused and results‑drivenSenior Manager of Customer Successto lead and scale the customer success function within our SaaS onboarding and client retention process. This role is ideal for a hands‑on leader with experience managing customer success teams, optimizing onboarding workflows,



and driving client satisfaction and adoption in a fast‑paced SaaS environment.You will oversee a growingcustomer success team, ensuring clients receive a seamless onboarding experience, personalized support, and measurable outcomes using the BoomerangFX platform.The ideal candidate has3–5 years of experiencein a SaaS or SaaS implementation environment, strong leadership and communication skills, and a passion for building long‑term client relationships. Experience withChurnZeroor similar customer success tools is strongly preferred.Key ResponsibilitiesLead, coach, and managea high‑performing customer success team, ensuring accountability, client satisfaction, and retention.Oversee data migration reviewsto ensure accuracy, integrity, and smooth transitions for clients moving from legacy systems to the BoomerangFX platform.Drive client adoption and engagement, ensuring customers realize full value from the platform through structured onboarding, training, and proactive success management.Collaborate cross‑functionally with Product, Engineering, and Operations teams to address client needs and enhance the customer experience.Implement scalable processesto improve onboarding efficiency, retention rates, and overall client satisfaction.UtilizeChurnZeroto monitor customer engagement, health scores, and success metrics to proactively manage relationships.Analyze client feedback, identify trends, and recommend strategies for continuous improvement in service delivery and customer outcomes.Develop and enforcestandard operating procedures (SOPs), success playbooks,



and quality benchmarks for the customer success function.Act as anescalation pointfor complex client issues and ensure timely resolution in collaboration with internal teams.Regularly report on customer success metrics and recommend improvements to increase adoption, satisfaction, and renewals.Qualifications5+ years of experiencein Customer Success, SaaS implementation, or client onboarding roles within a SaaS environment.Experience managing a teamof 10 or more customer success professionals.Robust track record ofdriving adoption, retention, and satisfactionfor software or technology clients.Exceptionalcommunication, leadership, and relationship managementskills.Proficiency withChurnZeroor similar customer success and CRM tools.Strongproject managementand organizational skills, with the ability to oversee multiple client engagements simultaneously.Experience developing and maintainingprocesses, quality standards, and customer success frameworks .Ability to work collaboratively across multiple departments to deliver client outcomes.Nice to HaveBackground inhigh‑growth SaaS or technology companies .Familiarity withdata‑driven customer insights or analytics platforms .What’s in it for YouAt BoomerangFX, we provide the prospect to thrive in a hyper‑growth, game‑changing environment.Entrepreneurial Mindset:We encourage ownership, innovation, and collaboration, giving you the opportunity to drive meaningful change.Growth‑Driven:We foster a collaborative culture where every team member is valued. You’ll work alongside passionate individuals committed to achieving ambitious goals together.Competitive Salary and Benefits:Comprehensive benefits including health, dental, and vision coverage, and performance‑based bonuses.Rewarding Excellence:High performers are recognized and rewarded with generous incentives and advancement opportunities.Accessibility StatementBoomerangFX is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals for our career opportunities and are dedicated to accommodating people with disabilities. If you need accommodation at any stage of the application process, please contact us at [email protected].#J-18808-Ljbffr

📌 Senior Manager Of Customer Success – Saas - $80,000 - $95,000 A Year (Winnipeg)
🏢 BoomerangFX
📍 Winnipeg