Lead Client ServicesJoin to apply for theLead Client Servicesrole atThe Salvation Army in Canada .Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑and‑values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job Description / Position Purpose SummaryThe Lead Client Services (LCS) is responsible for providing a safe and secure environment for program participants and visitors. The LCS is a working lead position with limited supervision. The incumbent provides day‑to‑day operational support for the Transitional Housing Program and may provide oversight and give supervision to Client Services workers. The LCS ensures that services are delivered in a manner that meets funder/contract expectations, adheres to department policy and procedures, demonstrates respect for the individual, supports the goal of providing a home‑like environment, and evidences Salvation Army Core values.AccountabilitiesLead Supervisory DutiesResponsible for the smooth operation of their assigned area during their shiftTake the lead in situations such as crisis intervention, safety, responding to complaints and inquiries, and staff disputesAssist with the orientation and training of new staff; may be involved in scheduling staff and monitoring staff attendance and documenting and reporting the same to ManagerArrange coverage of staff shifts due to illness, emergency, etc.Schedule breaks for Client Services staffEnsure that rounds are conducted through the buildingRegularly liaise with Manager and provide feedback on activities and incidents that occurred during shiftParticipate in case conferences as required by ManagerEnsure completion of any required incident reports and delivery of them to ManagerInvestigate any facility problems and take appropriate action as requiredCoordinate all front desk activities including filing, paperwork, sale of product / supplies, as requiredProgram OperationsGreet and screen all persons entering the facility giving direction as neededAddress requests for services; be available to respondto participant concernsComplete intake/discharge/cessation processes and ensure all documentation is completed fully and in a timely mannerEnsure that participant(s) understand rules of program/service, their rights, and consent to serviceEnsure that required information is recorded and that notification is made to appropriate support staff of new admissionMonitor the activities of the participants and maintain availability for personal, practical and moral support while applying and maintaining professional boundariesSupervise meal times and when required assist with serving for participants as required by ProgramCarry out inspections & security checks/rounds in accordance with policies and procedures,



including such tasks as locking outside doors and fence at night (may not apply to all work sites)Coordinate participant care relating to security issues; may be directly involved in doing bed checks and room searchesMay apply urine drug screenings/breathalyzer tests as requested or required by programFollow stated policy and procedure; may assist with medications as ordered by the participants’ physician (Medication Administration, Medication storage) and as directed by Program Manager or designate, as required by programReport and document any medication concerns to the Manager or designate as required by programMay be required to pack participant belongings at time of discharge/cessation as per policy and procedureEnsure those persons who may be intoxicated and/or disorderly and may threaten the safety of the staff, property or other participants are managed according to policy; use de‑escalationskills when dealing with an escalated situationDe‑escalate and attempt to stabilize potentially violent situations and assist those in conflictEnsure proper fire procedures and precautions are exercised and properly carried out in the event of a fire alarmReliably process cash transactions as required by program, following procedure and policyLiaise with referral sourcesLiaise with external agencies as required (e.G. police, fire, etc.)Apply Naloxone nasal/injectableApply first aid as certified (safety permitting)Administrative SupportProvide reception and basic administrative duties for programContact on‑call support / advise manager of emergency situations (may be required to arrange staff coverage in the case of missed shifts)Accurately record day‑to‑day happenings using appropriate methods; maintain logbooksDocument interactions with program participantsBe aware and adhere to Program policy and procedures required and ensure that any updated policies are reviewed as requiredComplete occurrence/incident reports as required and ensure delivery of the same to program manager in a timely mannerMay prepare reports, statistical information as requested/requiredParticipate in the training and orientation of current and existing staff as requiredBe an active participant in staff meetings and provide feedback on the development and implementation of policy/program items (and special events when required)Ensure the work site is maintained a clean, tidy and organized manner; prepare and send service requests as requiredAlways represent The Salvation Army in a professional manner and uphold the Mission of The Salvation Army. Ensure that The Salvation Army’s policy regarding confidentiality is always maintained, and that job responsibilities are carried out in a professional, effective,



and efficient mannerWork within the parameters of the job duties and expectations required for the positionAll other related duties as assigned/requestedCritical Relationship ManagementInternalVarious ad hoc Committees as assignedParticipants of the ProgramManagerial ResponsibilityThis position reports directly to the Program ManagerThis position has no direct reportsFinancial and Materials ManagementConfidential files and reportsMaintain a pool of resources with other community services for easy accessibility by the participantsWorking ConditionsWorking setting is generally in the program building in quick‑paced conditionsThe job requires lifting/twisting/bending and will require sitting and standing for long periods of timeSome scheduled overtime is associated with this positionShift work (may be) required. Must be flexible to work all shifts (days, evenings, nights, weekends, holidays)All programs operate 24/7. Multi‑site work may be requiredAvailable to work as scheduled by manager to meet operational needsThe above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.Education and Experience QualificationsPost‑secondary education / training in a human services related field (combination of equivalent education and experience may be considered)Current Clear Criminal Record Check with Vulnerable Sector CheckCurrent certification in Standard First Aid with Level C CPRCurrent certification in Non‑Violent Crisis InterventionExperience and Skilled Knowledge RequirementsMinimum 1 year related experience in a social services / mental health setting or working with marginalized clientele an assetExperience performing administrative duties, computer data input and cash handling an assetRespect and understanding of The Salvation Army – its mission, culture, and valuesSkills and CapabilitiesThis position requires a high degree of compassion, integrity, patience, good communication and people skills, and the ability to function in a stressful environmentCompetent to develop and maintain participant relations while demonstrating professional boundariesUse a trauma aware approachRespectfully work as part of a broader teamMust be proficient in MS Office, Outlook and databases as requiredStrong written and verbal communication skills – clear and simple to understandMust be able to work in a fast paced environment with strong prioritizing and organizing skillsMust be adaptable, able to take direction, multi‑task and resourcefulDisagreeable ConditionsDealing with angry and abusive peopleVerbal abuseExposure to bodily fluids, bodily wasteExposure to drugs, alcohol and solventsThe incumbent will work on call 24/7 or as scheduledPhysical attacks by others / Exposure to infectious diseasesExposure to toxic chemicalsSharp objects (i.E. needle sticks, knives and weapons)Other dangerous situationsUniversal precautionsImmunization for Hepatitis BVaccination against TuberculosisThis is a Full‑time position.Weekly Scheduled Hours: 40 hoursTarget hiring range is $21.45 at Step 1 to $23.13 at Step 4CompensationThe target hiring range for this position is $21.45 to $22.29 with a maximum of $23.13.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please [email protected] you have a need for any accommodation and we will be pleased to discuss this with you.Seniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionOtherIndustriesNon‑profit Organization Management#J-18808-Ljbffr

📌 Lead Client Services - $21.4 - $23.1 An Hour (Winnipeg)
🏢 The Salvation Army
📍 Winnipeg