Position OverviewMimi Imports is seeking a Customer Service Manager to lead and elevate customer experience across wholesale and e‑commerce channels. This role manages daily operations, develops team performance, and ensures timely, professional support for retail partners and direct‑to‑consumer customers.Job DescriptionEvaluate daily operationsPlan and organize daily operationsManage staff and assign dutiesDetermine merchandise and services to be soldImplement price and credits policiesDevelop and implement marketing strategiesDetermine staffing requirementsResolve issues that may arise, including customer requests, complaints and supply shortagesSupervise officeOversee day‑to‑day customer service operations across B2B (wholesale) and B2C (e‑commerce) channelsLead, coach and develop the customer service and office team to ensure high performance and engagementEstablish and maintain service standards, KPIs, and response time benchmarksHandle escalated customer inquiries and resolve complex issues efficientlyCollaborate with sales, marketing and logistics teams to ensure seamless order fulfillment and communicationMonitor customer feedback, identify trends, and implement process improvementsDevelop and maintain customer service policies, procedures and training materialsSupport e‑commerce operations including order management, returns and customer communicationUtilize CRM and helpdesk tools to track performance and improve service deliveryQualificationsPost‑secondary education: university degree or college diploma in business administration, international relations or related field (required).Three‑to‑five years of customer‑service experience with e‑commerce knowledge (required).One‑to‑two years of hands‑on experience with QuickBooks, WordPress,



Shopify and ShipStation.Proven experience working with online marketplaces such as Amazon, Walmart and eBay.Technical SkillsProficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).Experience with QuickBooks.Working knowledge of Adobe Photoshop (asset).Familiarity with e‑commerce platforms and order management systems.Computer and Technology KnowledgeAccounting software.Word processing software.Database software.Inventory control software.Electronic mail.Spreadsheet.Working ConditionsAbility to work in a quick‑paced environment with tight deadlines.Strong attention to detail.Capable of handling multiple priorities and working under pressure.Personal SuitabilityStrong organizational and time‑management skills.Client‑focused mindset with excellent interpersonal skills.Effective team player with cross‑functional collaboration.Excellent written and verbal communication skills.High level of accuracy and attention to detail.Demonstrated initiative and sound judgment.Flexible and adaptable in a dynamic work environment.Ability to supervise 4 to 6 workers.Language RequirementBilingual in English and French (required to support customers across Canada).Work SettingWholesale establishment / distribution centre.Work Location17 Vardon Dr., Guelph, ON N1G 1W8; 685 Speedvale Avenue West, Unit #8, Guelph, ON N1K 1E6.Employment TypeFull time – Permanent.Start DateAs soon as possible.Salary$44.47 hourly, 37.5 hours per week.BenefitsProfit sharing.Important InformationFlexibility in schedule is required. Work schedule will be from Monday to Friday from 8:30 AM to 4:30 PM. Working on weekends/evenings to support Live Selling Events year‑round and during Q4 is mandatory for this position (October – December).Company InformationMimi Imports Inc. o/a Mimi Imports.#J-18808-Ljbffr

📌 Customer Service Manager - Retail / Wholesale - $44.5 An Hour (Courtice)
🏢 MIMI IMPORTS
📍 Courtice