Be a key player in customer support at CPKC as a Coordinator in Winnipeg, Manitoba. In this role, you will manage customer interactions, ensuring clear communication and effective resolution of inquiries and issues.
As part of CPKC's 24/7 Network Service Center, the Coordinator is pivotal for linking customers with internal resources. This full-time position requires a proactive approach to managing requests and handling service disruptions while keeping the customer experience at the forefront. Robust organizational skills and attention to detail are critical for success.
Key Responsibilities:
• Promptly respond to various customer inquiries
• Monitor and communicate shipment statuses effectively
• Investigate and resolve customer service issues




• Facilitate resolution by collaborating with internal teams
• Keep accurate records of customer interactions
Requirements:
• High school diploma; business-related education is a bonus
• Background in logistics or customer service preferred
• Excellent communication and time management skills
• Ability to thrive in high-pressure situations
• Proficient in English; other languages are a bonus
Support CPKC's mission by providing exceptional customer service and contributing to operational success.
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📌 Coordinator Customer Service Role at CPKC (Winnipeg)
🏢 CPKC
📍 Winnipeg