Launch your career as an Inbound and Outbound Call Center Agent with MCI, focusing on customer satisfaction while utilizing advanced communication skills. This dynamic role deals with varying customer inquiries.
MCI is actively hiring Call Center Agents who will manage both inbound and outbound calls for an extensive client roster. You'll be engaging with customers to resolve inquiries while also educating them on new offerings. This role brings numerous growth opportunities as you develop your skills in customer service.
Key Responsibilities:
• Handle diverse customer contacts in a timely manner
• Achieve productive resolutions during calls
• Conduct outreach to existing clients for follow-ups
• Leverage knowledge base for accurate answers
• Comply with confidentiality regulations diligently
Requirements:
• Requires at least a high school diploma
• Must be at least 18 years old
• Experience with Microsoft Office Suite preferred
• Excellent multitasking and communication skills
• Strong customer orientation and reliability
Elevate your customer service career by joining MCI's talented team and gaining valuable industry experience.
#J-18808-Ljbffr

📌 Inbound and Outbound Call Center Agent (Sydney)
🏢 The-Sydney-Call-Center
📍 Sydney