Join a leading partner company as a Technical Support Representative focused on enhancing customer satisfaction via a mission-critical SaaS platform in Canada. This remote role involves utilizing your technical knowledge and customer service acumen to address user challenges effectively.

You are expected to have a Bachelor's degree and significant customer-facing technical support experience. The role will allow you to balance urgency and customer satisfaction while troubleshooting and resolving technical issues. Collaborate with internal teams to improve software adoption and provide ongoing user education.

Key Responsibilities:
Triage incoming support tickets and prioritize requests
Conduct troubleshooting for SaaS platform issues




Escalate unresolved cases to relevant experts
Document all case activities accurately
Educate customers on recent platform features

Requirements:
Bachelor's degree in a STEM discipline
1–2 years experience in SaaS or technical support
Robust communication skills for technical explanations
Excellent organizational skills to manage requests
Basic understanding of Java Script and cloud terminology

Engage in continuous improvement initiatives within a supportive, fully remote-first working workplace.

📌 Technical Support With Saas Expertise Vancouver
🏢 Jobgether
📍 Vancouver