Elevate the customer experience at our Windsor HVAC/R counter as an Assistant Branch Director. Drive daily operations, lead a agile team, and support local contractors with exceptional service.
This high-energy role requires leadership in counter operations and a passion for customer relations. You will partner with the Branch Director to enhance product merchandising and foster a high-performance culture. Your efforts will ensure HVAC/R contractors receive prompt, knowledgeable services, driving repeat business and satisfaction.
Key Responsibilities:
Lead daily counter operations and staff scheduling
Manage a high-volume order desk and resolve service issues
Maintain an organized showroom and execute promotions
Optimize merchandising for maximum visibility and impulse buys
Coordinate inventory to align with high-demand items
Requirements:
Experience in HVAC/R or related fields
Robust leadership and coaching skills
Excellent customer service and communication abilities
Ability to manage multiple tasks in a rapid-paced environment
Commitment to building positive contractor relations
Drive success by delivering top-notch service and effective operations at our Windsor location.
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