Categories: IT Location(s): Owen Sound Types: Full Time Temporary POSITION TITLE: SUPPORT ANALYST

DEPARTMENT: INFORMATION TECHNOLOGY

LOCATION: OWEN SOUND

UNION: OPSEU – HPD

STATUS: FULL TIME, TEMPORARY (APPROX. END DATE OF SEPTEMBER 2027)

REASON TO POST: DIRECT REPLACEMENT

WAGE RATE: $32.11 – $37.02

Reporting to the Manager, the Support Analyst is responsible for providing first contact problem solving of information systems issues. The Support Analyst is responsible for supporting sites within GBIN as well as monitoring of WAN/LAN, performance of system back-ups and contacting vendors as appropriate. Additional responsibilities include coordinating/monitoring user access control and security, conducting testing of IT programs and processes and special projects as assigned.

Skills/Abilities/Qualifications

Required
3 Year degree or diploma in Computer Science or equivalent experience
Minimum 1yr Help Desk experience in an IT service setting
Customer service focus
Ability to troubleshoot and probe to conduct accurate analysis of issues
Knowledge of computer operations, system and network monitoring, hardware and software
Operational experience, including ongoing monitoring and corrective and preventative follow-ups




Knowledge of health industry standards for Electronic Information security
Ability to follow procedures and document problems
Ability to work independently with little supervision
Demonstrated ability to work under pressure, prioritize and deal with multiple conflicting demands
Availability for shift work
Demonstrated ability to attend work on a regular basis
Recent satisfactory performance and attendance records
Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a protected and healthy work environment

Preferred
Experience and current appropriate certification in Microsoft, AIX or Oracle and Cerner

📌 Support Analyst – Information Technology Owen Sound
🏢 Brightshores Health System
📍 Owen Sound