Elevate your career as a Technical Services Representative with Viessmann at Carrier in Langley, BC. This hybrid role combines remote work and in-office collaboration focused on technical support excellence. Viessmann is seeking a solutions-oriented Technical Services Representative to enhance customer service operations across the USA and Canada.
You will be the key support for commercial and residential HVAC solutions, utilizing Salesforce Service Cloud and SAP for troubleshooting and customer engagement. This role is an prospect to directly influence technical training initiatives while working within a versatile hybrid framework. Key Responsibilities:
Provide technical support for Viessmann HVAC products
Collaborate with contractors on troubleshooting and issue resolution
Document all customer interactions in Salesforce Service Cloud
Assist in seminars, webinars, and hands-on product training
Report product service issues to Product Engineering Requirements:
High School Diploma or GED
1+ years in technical troubleshooting or customer service
1+ years of HVAC industry experience
Proficient with Salesforce and SAP
Solid analytical and problem-solving skills Elevate your skills and contribute to Viessmann's customer service excellence as a trusted Technical Services Representative.