Join a agile team as an Expert in ServiceNow Incident Management, leveraging your bilingual skills to excel in a vital senior role. Focus on improving ITSM processes and service operations.As part of the Infrastructure and Operations team, you will provide senior-level expertise in managing and optimizing Incident Management processes using ServiceNow. Your seven-plus years of experience will be essential in troubleshooting major incidents, enhancing data integrity, and leading operational improvements.Key Responsibilities:- Facilitate full lifecycle incidents management and escalation- Administer and enhance ServiceNow tools and workflows- Conduct detailed root-cause analyses for complex issues- Act as the Major Incident Commander during crises- Ensure all incident documentation is accurate and timelyRequirements:- Minimum of 7 years in IT Service Management roles- Hands-on experience with ServiceNow ITSM solutions- Strong analytical and facilitation skills under pressure- Excellent bilingual communication in English and French- Relevant IT degree or equivalent experienceApply your technical skills to lead vital ITSM processes and ensure high-quality service delivery.#J-18808-Ljbffr

📌 Expert In Servicenow Incident Management (Ottawa)
🏢 Canada Mortgage and Housing
📍 Ottawa