Drive impactful ServiceNow projects remotely with Cognizant as a Business Analyst in Mississauga. Engage with stakeholders to improve IT Service Management and enhance operational efficiency. Cognizant is looking for a talented ServiceNow Business Analyst to strengthen our Canadian team. In this full time position, you'll bridge the gap between business needs and technical teams, focusing on ITSM, HRSD, and custom applications.

Your role is essential in translating complex requirements into effective solutions that elevate user experiences. Key Responsibilities:
Gather and analyze business requirements for ServiceNow solutions
Evaluate ITIL processes and recommend enhancements
Develop functional requirements, user stories, and process flows




Collaborate with teams for end-to-end solution delivery
Manage User Acceptance Testing and trace requirements Requirements:
Bachelor’s degree in IT, Business, or related field
Over 5 years as a Business Analyst in ServiceNow
Robust ITIL and ServiceNow module expertise
Excellent stakeholder management and communication skills
Hands-on experience with reporting and analytics Leverage your analytical skills to enhance business processes and deliver successful ServiceNow solutions at Cognizant.

📌 Remote Servicenow Business Analyst Position Mississauga
🏢 Cognizant Technology Solutions
📍 Mississauga