Position Overview

Operations Coordinators are responsible for managing the day-to-day operations. More specifically they plan short-term staffing, assist with scheduling/workforce management and support technicians and sales staff both in the office and at events.

Key Job Responsibilities

Short-term staff planning
Schedule staff for events confirmed at the last minute
Modify planning based on client needs and communicate these changes to technicians
Complete long-term planning based on operational needs
Responsible for coordinating regional workforce requests across both hotel and branch operations while ensuring a high level of customer service.
Works with both branch and hotel locations to coordinate upcoming workforce needs.

Support for events
Answer calls from event technicians and help them find solutions to various problems
Ensure that the chain of communication is always respected
Be aware of the progress of operations
Assist the technical staff during the preparation of events

Job Qualifications
5+ years experience in the audiovisual field
Experience with workforce/scheduling is preferred.

Competencies

Deliver World Class Service
Hospitality
Ownership

Do The Right Thing
Instills Trust




Safety Conscious

Drive Results
Action Oriented

See The Big Picture
Tech Savvy

Value People
Communicates Effectively

Work Workplace

Hotel

Work is performed in a hotel/convention center workplace with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

📌 Operations Coordinator Matrix Hotel Edmonton (Canada)
🏢 Encore Canada
📍 Canada