Lead critical incident management efforts at Infoya in Toronto. This hybrid role blends production support and Scrum Master responsibilities to enhance team performance and streamline incident resolution. Infoya is seeking a Production Support Lead who excels in coordinating cross-functional technology teams and managing high-severity incidents.

Your role will encompass incident ownership, stakeholder communication, and adherence to Agile practices. You will drive improvements in ticket management and support team accountability while reducing operational bottlenecks. Key Responsibilities:
Manage end-to-end resolution of critical production incidents
Facilitate daily SWAT stand-ups and Agile ceremonies
Track SLA compliance and operational metrics




Lead post-incident reviews for continuous improvement
Coordinate activities across application and engineering teams Requirements:
8+ years in production support management
Proven Scrum Master experience and Agile facilitation
Expertise in incident triage and escalation management
Familiarity with ServiceNow and operational reporting
Robust stakeholder communication and decision-making skills Drive incident management excellence and Agile delivery at Infoya to transform challenges into effective outcomes.

📌 Production Support Lead At Infoya Toronto
🏢 Infoya
📍 Toronto