Join MCI in Sydney as a Call Center Customer Service Representative and deliver exceptional customer service through various communication channels. This dynamic role includes both inbound and outbound responsibilities.
As part of MCI's team, you'll assist customers with inquiries, promote new products, and ensure their needs are met efficiently. This role emphasizes quality service, effective communication, and strict adherence to policies and procedures while handling sensitive information. Ongoing training will support your skilled growth.
Key Responsibilities:
• Manage inbound and outbound customer service calls
• Ensure customer satisfaction through effective problem-solving
• Accurately document customer interactions
• Collaborate with other departments for issue resolution
• Participate in regular training and meetings
Requirements:
• At least 18 years of age
• High school diploma or equivalent
• Strong typing and multitasking skills
• Basic knowledge of Office Suite applications
• Excellent interpersonal skills
Contribute to MCI's mission of outstanding customer care in the Sydney location while growing your career.
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📌 MCI Call Center Customer Service Role (Sydney)
🏢 MCI
📍 Sydney