Overview

We are seeking a friendly and detail-oriented Night Auditor/Front Desk Associate to join our hospitality team. This role is vital in ensuring smooth overnight operations, providing exceptional guest service, and maintaining the security and integrity of the hotel during nighttime hours. The ideal candidate will possess strong communication skills, a skilled demeanor, and experience in hospitality or front desk operations.

Multilingual or bilingual abilities are a plus to better serve our diverse guest base.

Responsibilities
Perform nightly audit procedures, including balancing accounts and preparing financial reports
Greet guests upon arrival and assist with check-in/check-out processes efficiently
Handle guest inquiries, requests, and complaints with professionalism and courtesy
Manage multi-line phone systems to answer calls promptly and direct them appropriately
Maintain accurate records of guest information, reservations, and billing details
Ensure the front desk area remains clean, organized, and welcoming throughout the shift
Uphold hotel policies and procedures to ensure guest safety and satisfaction
Assist with administrative tasks such as data entry, filing, and reporting as needed




Collaborate with housekeeping, maintenance, and security teams to address guest needs

Requirements
Previous experience in hotel front desk or hospitality roles preferred; hotel experience is a plus
Excellent phone etiquette and customer service skills
Ability to handle multiple tasks efficiently in a quick-paced workplace
Strong communication skills; multilingual or bilingual abilities are advantageous
Familiarity with multi-line phone systems and guest service software preferred
Professional appearance and demeanor with a focus on guest satisfaction
Flexibility to work overnight shifts during evenings and weekends as required
Knowledge of hospitality industry standards and procedures is desirable

This position offers an opportunity to be an integral part of our hospitality team by delivering outstanding service during overnight hours. We value professionalism, attentiveness, and a welcoming attitude in creating memorable experiences for our guests. Saturdays and Sundays from 23h00 until 7h00

Pay: $19.18 per hour

Work Location: In person

📌 Night Auditor/front Desk Ottawa
🏢 Days Inn
📍 Ottawa