Join Northland Properties as a Guest Services Team Lead, driving guest satisfaction and team excellence. This full-time role in North Vancouver promises a dynamic work environment focused on service and leadership.
As a Team Lead, you will be pivotal in ensuring smooth operations within the Guest Services Department. You'll foster a positive setting, guide staff, and elevate the guest experience through proactive customer assistance. Strong experience in customer service and cash management is essential, along with the ability to multitask effectively in a busy environment.
Key Responsibilities:
• Supervise Guest Services Representatives in daily operations • Process and promote Grouse Mountain products with sales initiatives • Address guest inquiries and resolve concerns efficiently • Manage cash floats and end-of-day close-out procedures • Collaborate with Retail team for inventory management
Requirements: • 3+ years of relevant customer service experience • Familiarity with Microsoft Office and POS systems • Robust supervisory and training capabilities • Background in booking procedures preferred • Must be flexible for evening and weekend shifts
Drive sales and customer service initiatives as a Guest Services Team Lead with Northland Properties. #J-18808-Ljbffr