Join EcoOnline as a Lead Customer Support Manager, where you can make a difference. Guide a skilled team, ensuring exceptional support delivery and effective issue management. In this role, you will be responsible for leading a passionate team committed to improving customer experiences.

With a focus on effective performance management, you will leverage customer feedback and data to guide the support strategy. Your leadership will foster collaboration with internal teams to resolve escalations swiftly and enhance overall support effectiveness. Key Responsibilities:
Deliver high-quality customer support performance
Coach and develop the support team for success
Oversee prioritization and workload visibility
Identify trends and drive performance improvements
Support complex customer issues collaboratively Requirements:
Minimum of 3 years in a customer support leadership role
Expertise in performance evaluations and management
Experience within an IT workplace and knowledge of software
Ability to resolve issues efficiently in high-pressure situations
Solid prioritization and organizational capabilities Empower your team to exceed customer expectations while upholding EcoOnline's values in the tech industry.

📌 Lead Customer Support Manager Role Toronto
🏢 ECOONLINE
📍 Toronto